Have You Thanked Your Customers Today? (by Annette Franz)
Do you thank your customers for their business? In a meaningful way? At every interaction? Showing gratitude is one of the simplest – yet most powerful – things humans can do for each other. -Randy...
View ArticleMeasuring The Customer Experience Requires Fewer Questions Than You Think (by...
A formal definition of customer experience, taken from Wikipedia, states that customer experience is: “The sum of all experiences a customer has with a supplier of goods or services, over the duration...
View ArticleThe Six Elements Of An #Experience (by Bruce Temkin)
Did you ever wonder why your company’s interactions weren’t quite working for customers? The answer lies in one of six areas that Temkin Group defines as its SLICE-B Model: SLICE-B breaks an...
View ArticleCustomer service skills you need (Andrew Gori)
Today’s customer service involves much more than a conversation on the phone. For the past few years, web, email, chat, and social media have been important channels for customers. Soft skills...
View Article24 Things to Consider When Designing and Developing a Website (by Seth Rand)
From functionality and appearance to navigation and coding integrity, a lot goes into creating an eye-catching, user-friendly website. It doesn’t end there, either. Web developers and designers must...
View Article[Video] What customers love about a brand (by Next Bee Media)
How to make your brand loveable. A guide to winning the hearts of your customers. Visit Next Bee Media What customers love about a brand from Next Bee Media on Vimeo.
View Article[Infographic] Does Your Marketing Have a High Emotional IQ? (by Monica Jade...
Emotions have a powerful influence on decision-making and behavior. When you leverage the power emotion, you can create more engaging content and connect with your audience in a real way. Content...
View ArticleThe Future Of Marketing: A Little Less Campaign And A Little More Action (by...
This article is by Stan Phelps, a regular contributor to Brandlove, an author, keynote speaker and experience architect. He is the founder of 9 INCH marketing, a consultancy that helps brands obtain...
View ArticleThe Psychology of Great Web Design (by Kelsey Jones)
As many a great graphic and web designer knows, human behavior is just as important to a new design as the required elements themselves. Knowing the normal patterns of the human brain can help your...
View ArticleHow (Not) To Manage A UX Project (by Joseph Dickerson)
I’ve worked on a lot of different projects in my career, and I’ve learned quite a bit. I’ve always said that I’d rather learn from someone else’s mistakes instead of my own, but I’ve had ample...
View Article50 First-Class Mobile App Design as an Inspiration for Designers (by Jaspal)
Taking time to make an app is essential today, due to the competition & better UX, this following mobile app design article will surely inspire designers to create something more engaging &...
View Article[Infographic] A Customer saved is a penny earned (by Rachel Honing)
Just the facts ma’am. OK. Here they are. We’ve compiled some of the most important data that exists in the customer service space today. For the next few blogs I write, I’m going to focus on one or...
View Article[Video] What Does a UX Designer Do? | Inside Jobs (by TechCrunch)
Colleen Taylor talks with Sarah Harrison, the head of UX design at True&Co. The technology industry today has job titles that you don’t really find anywhere else. User experience, or “UX”, is one...
View ArticleRockstar Syndrome: A Secret Of Creating Addictive Customer Service (by Micah...
A secret of customer service success: treat your customers like decadent, entitled rockstars. And get them hooked on the rockstarrish feeling your customer experience provides. But I’m getting ahead...
View Article7 Customer Experience Rules from Richard Branson, CEO of Virgen (by Flavio...
Branson didn’t achieve the success he has today by saying “no” at opportunities to do new things, be bold in how deliver your customer experience and meet the needs and wants of customers. Sir...
View Article20 beautiful examples of web design from high fashion brands (by Ben Davis)
The lovely header image I’ve used for this blog post is a ‘Karlism’. I considered using a picture of Will Ferrell’s Mugatu, but stopped short. The world of high fashion is a strange one online. Some...
View ArticleFrance Bans Work Email After 6 p.m. (by Jay Hathaway)
Unions and employers in France have come to an agreement that employees will no longer check their work-related email outside of work hours. The deal—which is legally binding—upholds the spirit of the...
View ArticleMapping #User #Journeys Using Visual Languages (By Shean Malik)
A user journey, or journey map, visualizes a path or flow through a Web site, application, or service experience—from a starting point to an end objective—based on the user’s motivations and...
View Article[#Infographic] The Era of the #Content Beast (by expresswriters.com)
Express Writers is pleased to introduce our third infographic, The Era of the Content Beast. Our creative writers came up with the text, and our team infographic designer put the visuals together....
View ArticleHave You Thanked Your Customers Today? (by Annette Franz)
Do you thank your customers for their business? In a meaningful way? At every interaction? Showing gratitude is one of the simplest – yet most powerful – things humans can do for each other. -Randy...
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