The Ecosystem Behind the Product or Service (by Andrii Glushko)
Let me start with a true story that showcases how missing any aspect or touchpoint in a service experience can hurt your relationship with a customer. A few months ago my internet provider informed me...
View ArticleFrom Boring to Dynamic: How to Provide Exceptional Customer Service (by...
It’s no secret that customer service sectors of companies often drop the ball when it comes to properly dealing with an inquiry or problem voiced by the consumer. While there are of course...
View Article7 Customer Service Stories You Can’t Make Up (by Jeremy Watkin)
One of the ways I keep track of ideas for future blog posts is to jot down some quick notes in WordPress and save them as drafts for use at a later date. I was looking through the handful of older...
View Article[Funny Video] Charlie bit my finger auto tune remix (by watup6969)
And on a lighter note , here is something to make you laugh…
View Article[Ebook] 37 Techniques To Achieve Excellent Customer Service (by Talkdesk.com)
Useful lessons for increasing customer satisfaction and loyalty, courtesy Talkdesk Click to download your free copy of: 37 Techniques To Achieve Excellent Customer Service
View Article[Infographic] 25 Skills necessary for Excellent Customer Service in your...
The importance of good customer Service As a Business your customers satisfaction should always be your main priority, its important to that your staff have… read on by eyecandyinfographic....
View ArticleThe Experience Tells The Story: How tenets from the Mad Men era apply to...
The Mad Men era of advertising has passed. Today, a brand’s communication and engagement strategy is no longer a separate and distinct practice from the design of a product or service. The product is...
View ArticleIs Your Web Developer Planting Hidden Customer Experience Land Mines? (by...
Is your web developer (or IT team) sabotaging your customer experience in ways that aren’t easily spotted? You are likely already looking carefully at the pages, forms, content, and other visible...
View ArticleConsumer Reports’ Naughty & Nice list for 2013 (by consumerreports.org)
10 company policies or practices merit scorn, while 10 others deserve praise Policies, like products, sometimes fall short of expectations. And for the fourth year in a row, Consumer Reports is...
View Article[Infographic] The Omnichannel Customer Service Gap (by Annette Franz)
How well does your organization execute the omnichannel customer experience? Is there awareness around it? Is it a priority? If you answered “No,” it’s time to rethink this. As I noted in a post from...
View Article7 content marketing myths debunked (by Brian Honigman)
Content marketing allows a business to connect with existing and potential customers by providing value through original or curated content. With the rising interest in content marketing over the...
View Article[Slideshare] 14 Content marketing predictions for 2014 (by kingcontent.com.au)
It’s that time of the year again! With the holiday season around the corner, it’s time for the King Content team to take a break from the last-minute client push for content, reflect on the year that...
View Article[Infographic] Who Is Your B2B Buyer? (by Louis Foong)
We know that understanding the behaviours of their prospects and buyers is important for a successful B2B lead generation play. But how well do you really know your B2B buyers? Earlier this year, the...
View Article[Video] 7 Deadly Sins of Total Customer Experience (by Vishal Kumar)
Total customer experience is achieved by forming a firm 360 degree grip around customer experience. This requires firm commitment and discipline by participating stakeholders. It should include all...
View Article[Infographic] Are You a Horrible Customer? (by Rachel Miller)
Take a look in the mirror… See more from IMPACT Learning Systems
View Article[Infographic] This is Modern Retail (by thisisretail.org)
Pin it, scan it or share it – operating in a digital world has become second nature for most shoppers today, and retailers are taking full advantage of it. The use of social media platforms and...
View ArticleThe Rise of Social in Customer Care (by socialmediaclub.org)
If you are a social media professional, you are probably working closely with your peers in the customer care department. If you are not, you really should be. Customer care in social has quickly...
View ArticleWhy Do Customers Abandon Their Online Shopping Carts? (by Paul Kandavalli)
You are browsing through a retailers website and found a product that you really wanted. You are excited about the price of this product and immediately added it to your online shopping cart. You...
View ArticleOut with the Old: What’s New for Customer Experience in 2014 (by Anna...
Though the year may be coming to an end, brands and businesses are just beginning to implement new customer experience strategies as they work to differentiate their sales, service, social, and...
View ArticleCustomer experience: A journey, not a moment (by knowledge.wpcarey.asu.edu)
Companies often take a “moment of truth” approach to improving customer satisfaction: They look at a particular touchpoint in the customer’s experience with the company (say, when the customer places...
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