The Psychology of Great Web Design (by Kelsey Jones)
As many a great graphic and web designer knows, human behavior is just as important to a new design as the required elements themselves. Knowing the normal patterns of the human brain can help your...
View ArticleThe Future Of Marketing: A Little Less Campaign And A Little More Action (by...
This article is by Stan Phelps, a regular contributor to Brandlove, an author, keynote speaker and experience architect. He is the founder of 9 INCH marketing, a consultancy that helps brands obtain...
View Article[Infographic] Does Your Marketing Have a High Emotional IQ? (by Monica Jade...
Emotions have a powerful influence on decision-making and behavior. When you leverage the power emotion, you can create more engaging content and connect with your audience in a real way. Content...
View Article[Video] What customers love about a brand (by Next Bee Media)
How to make your brand loveable. A guide to winning the hearts of your customers. Visit Next Bee Media What customers love about a brand from Next Bee Media on Vimeo.
View Article24 Things to Consider When Designing and Developing a Website (by Seth Rand)
From functionality and appearance to navigation and coding integrity, a lot goes into creating an eye-catching, user-friendly website. It doesn’t end there, either. Web developers and designers must...
View ArticleCustomer service skills you need (Andrew Gori)
Today’s customer service involves much more than a conversation on the phone. For the past few years, web, email, chat, and social media have been important channels for customers. Soft skills...
View ArticleThe Six Elements Of An #Experience (by Bruce Temkin)
Did you ever wonder why your company’s interactions weren’t quite working for customers? The answer lies in one of six areas that Temkin Group defines as its SLICE-B Model: SLICE-B breaks an...
View ArticleMeasuring The Customer Experience Requires Fewer Questions Than You Think (by...
A formal definition of customer experience, taken from Wikipedia, states that customer experience is: “The sum of all experiences a customer has with a supplier of goods or services, over the duration...
View ArticleHave You Thanked Your Customers Today? (by Annette Franz)
Do you thank your customers for their business? In a meaningful way? At every interaction? Showing gratitude is one of the simplest – yet most powerful – things humans can do for each other. -Randy...
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